On July 2, the Shanghai Consumer Protection Committee issued the "2018 Air Conditioning Maintenance Consumers Physical Activity Report". In the physical examination experiment, the experts of the Consumer Protection Committee of the Consumer Protection Committee only set the remote control to be garbled. Among the 11 maintenance companies, there were 9 fictional computer board failures and lack of refrigerants to carry out “routing”. The most exaggerated one is the repair shop "Neighboring House Road Maintenance Service" that was searched in 58 cities. It can't deceive or even damage the machine, causing the machine to fail to open. (July 2, 澎湃 news)

What is the difference between such behavior and extortion? Since 2015, the Shanghai Consumer Protection Committee has received a total of 2,121 complaints about air-conditioning maintenance. Some air-conditioning enterprise maintenance workers charge high maintenance fees through fictitious faults, minor illnesses, etc.; “cottage” version of “special maintenance department” Incidents of infringement of consumer rights frequently occur. They counterfeit brand appliance repair companies to attract customers. It is often difficult for consumers to find relevant infringers afterwards. Even if they find out, because consumers lack corresponding professional knowledge, it is difficult to obtain relief for their final rights. . However, the relevant platform side responded to this matter: in order not to infringe the merchant's privacy, it is not convenient to disclose the business registration name and address.

Maintenance personnel use information asymmetry to deceive consumers, and the relevant platform closes at a glance, suspected of seeking improper benefits from fraudulent consumer behavior by illegal operators, thus forming a black industrial chain of air-conditioning maintenance routines. Such an approach has been suspected of being illegal. However, if the repairman deliberately removes the internal connector cable and the external power cable before leaving, it will cause serious safety hazards, which may lead to electric shock and fire. Two?

Some representatives of the Shanghai Jiaotong Household Appliances Commercial Industry Association said that the maintenance industry is becoming more and more difficult. Regardless of the size of the brand, the overall level of the mechanics is getting worse. But this is not the reason to fool the people. The level of mechanics is not unsatisfactory. It is the merchants who are not willing to hire high-paying employees. They repeatedly lower the salary of technicians, get some semi-skilled technicians, perform better, or tell the truth to the users. If they have poor conduct, they will benefit from the users. In such a sultry summer, those platforms and mechanics really did not give birth to a hint of guilt?

To manage such routines, it is impossible for the Consumer Protection Committee to do so. It must be managed by relevant departments. For example, the platform must provide information on the technical level of the maintenance technicians. From which company, once the routines are settled, consumers can sue the relevant departments. The technicians and enterprises can be sanctioned through the “blacklist”, and the platform can be held accountable by suspending the release of information. If it is suspected of breaking the law, it must be dealt with seriously according to law.

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