A 1999 yuan mobile phone, repair costs up to 1800 yuan. Recently, Xiaomi’s mobile phone “astronomical repair fee” incident has caused many smart phone users to question, and one of my author's friends also complained that her iPhone 4 was accidentally “falling into the water” and it took nearly 1,500 yuan to repair it. Car repair is expensive."

Although the cost of repairing and repairing a vehicle is affected by factors such as the degree of damage and the location of the repair, a simple horizontal comparison is not scientific. However, most users do not understand the cost of mobile phone accessories such as screens, chips, and batteries. They do not know what needs to be repaired and what needs only partial repairs. Therefore, repairing mobile phones is more of a price in their eyes. In this regard, the author browsed several well-known smart phone forums and found that the cost of repairing smartphones was “unreachable”. This was a common phenomenon, and it was not only high-end positioning apples, but also Samsung (microblogging) and Motorola (microblogging). These series of smart phones, as well as thousands of smart machines that follow the people-friendly route, have this problem.

For example, for a thousand-thousand-dollar smart phone, if the user improperly handles or inevitably bumps during use, maintenance costs will cost hundreds or even thousands of dollars, and use this maintenance fee to add a small amount of money. It is entirely possible to exchange a new mobile phone. However, what this brings to the user is a very bad experience of the brand's smartphone. After word of mouth, it will cause the loss of many potential users of the brand. If this phone is also a mobile phone customized by the operator, it will also affect the operator's impression among users.

For those who cannot afford the high maintenance costs, they can only choose to repair at an unauthorized repair point, because the maintenance cost is only a fraction of the authorized repair points. For example, for a certain Motorola cell phone, the exchange line price at the authorized point is only 300 yuan, while at Wangjing, a maintenance point that is not authorized by Motorola is only 50 yuan. Despite the price advantage, the owner clearly told the author that it was an imitation. High prices and low quality are a dilemma for users.

Faced with this phenomenon, terminal companies are also helpless. In the maintenance process of smart phones, the compensation of spare parts and maintenance technicians is a cost. When the prices of smart phones are generally lower, the terminals for selling companies are already in a situation of no profit or low profit, and it is difficult to make large investments in funds. In addition to the mobile phone repair process, most of the smart terminal's damages are caused by improper or careless operation of the user, and are not problems of the smart phone itself.

Users and intelligent terminal companies, in the maintenance of this piece of each difficulty, how to solve this high price and low quality of the entanglement? Recently, the "Millet's House" authorized maintenance strategy may be a solution to the problem. In the enterprise smart phone forum to open up after-sales service section, through the intelligent terminal company's technical staff online consulting or mobilize the user's power to help users solve problems by themselves, is also more popular methods. However, more and better methods are still worth exploring. After all, the growth rate of smart terminals is obvious to all of us.